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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SamaTips (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://samatips.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods received, packed very well, this product must have a smooth surface to adhere to; unfortunately my bathroom has no such place except the mirror. it can also be screwed into the wall but I am not comfortable with that. I am using the product by laying if flat on the counter top. It works well, but I kinda disappointed with the mounting options.
Used it as a holder - sterilizer for some time, and just recently decided to incert a toothpaste. works great!
This is the best cleaner ever. I use this 2x a day every day for the past 11 days. I used a blue light that detects dirt and grime after and it came clean. This will literally save your toothbrushes and keep them healthy until time to change. Great price. Only takes a few mins and your toothbrushes are clean as a whistle
Everything works. only has not yet figured out how to paste and how to use
Lamp lights feel peculiar smell for this type of lamp, so probably works :)
Installation is simple. Works great! It comes with everything you need to adhere to or mount to a surface available to you. Easy to remove for recharging.
This is first time I have it. Look like very good. Before I always leave my teeth brushed on cup, and and it was dirty after few days. Now I hold my teeth brush on the wall and can kill the gem. I use for a week it looks good.
Best toothbrush sanitizer yet. Sleek, so easy to use. Just wish the charging cord was longer because my outlet is on the opposite side of the room
Ive wanted one of these for awhile. Pretty simple functions. It definitely freed up some space in my medicine cabinet. Satisfied with my purchase.
Everything is well packed. I was worried it would break in the delivery, but all came intact and working.
So far so good its a nice place to store the tooth brushes when not in use
Very cool antibacterial holder. Beautiful design! Holds everyones toothbrush and sanitizes them effortlessly. Great product to save counter space & have a clean toothbrush. Very great product!
Get little device works great is good knowing all the tooth brushes and clean of grems 😁
I love the fact that my toothbrush is not exposed to toilet germs. When u finish brushing just put ur brush in it and press the sanitize button. It sanitizes for 6 min. then turns off until the next time.
Great product, it works perfectly. Toothbrush Holder just as described.
Very fast delivery! It works. It smells nice of ozone in the work of the ultraviolet. Recommend store and goods!